Guiding families through what comes next
Clarvia is a Luxembourg non-profit building a free, multilingual bereavement service for families after the loss of a loved one. We help families understand what needs to be done, what may be urgent, which documents matter, and where to turn for qualified help - regardless of language, nationality, income, family situation, or personal network.
Follow Our Journey
No one should have to figure out the practical side of loss alone. We are building a free, practical service to support families when it matters most, and we are learning from families, caregivers, and professionals along the way. Follow our updates and watch our progress on YouTube.
After a loss, practical help is not equally accessible
people closely affected each year in Luxembourg
Based on 4,471 deaths in Luxembourg in 2024 and research estimating around 9 close people closely affected per death.
of residents are foreign nationals
Nearly half of Luxembourg's residents have another nationality, making grief support naturally multilingual and cross-cultural.
Source: CEFIS/STATEC
to declare a death
Some first formalities must be handled very quickly, often while families are still in shock.
Source: Guichet.lu
When someone passes away, families are suddenly expected to handle administration, documents, institutions, urgent steps, funeral matters, succession-related questions, and personal memories - often while in shock.
For many people, this is harder because of language barriers, cross-border family situations, limited financial means, unfamiliarity with Luxembourg's systems, or simply not knowing who to ask.
The information may exist, but it is often scattered, technical, and difficult to navigate at the very moment families have the least capacity to search.
Clarvia exists to make this guidance easier to access for everyone.
A free bereavement service for Luxembourg
Clarvia's first project is a free digital service that helps families understand the practical steps after a loss in Luxembourg.
The service will guide families through relevant topics such as:
- ●first administrative steps after a loss
- ●documents to collect and keep
- ●institutions and organisations to notify
- ●funeral-related administration
- ●employer, pension, insurance, banking, and housing-related steps
- ●succession-related orientation
- ●cross-border considerations where relevant
- ●reminders for time-sensitive tasks
- ●links to official sources and qualified professionals
Clarvia will not replace legal, notarial, tax, medical, psychological, banking, financial, or succession advice. It will help families understand where to start, what to prepare, and when to seek professional support.
Personalised
Steps relevant to the family's situation
Time-sensitive
Helps to identify urgent steps
Trilingual
English, French, and German
What families and professionals have told us
Clarvia is being shaped by people who have experienced bereavement administration first-hand, and by organisations that see families face these challenges in practice.
“When my mother passed away unexpectedly, it felt like falling into a black box. My first instinct was to shut out the world and cry, but almost immediately I was told there were things that had to be done within 24 hours. That felt inhumane. Clear guidance for something that eventually touches every family would be deeply welcome.”
- Tom, Luxembourg
“Our daughter died in a fatal accident while living in Luxembourg. She was not a Luxembourg national, and there was no will. We suddenly had to deal with Luxembourg's administrative system without speaking any of its official languages. No parent should ever have to go through the loss of a child, but there has to be a better way than adding immediate administrative burden on top of grief.”
- Bereaved parents, United Kingdom
“When someone dies while your family is split between countries, grief becomes mixed with documents, translations, distance, and uncertainty. You do not always know which country's rules matter, who to contact, or what papers are needed. In that moment, a free and multilingual guide would not remove the grief, but it would remove some of the fear and confusion.”
- Ukrainian temporary protection beneficiary, Luxembourg
Share your experience
If you have managed practical steps after losing a loved one in Luxembourg, your experience can help us design a better service.
You do not need to share private details. We are especially interested in practical obstacles: What was hardest to understand? Which documents were difficult to find? Which institutions or steps were unclear? What would have helped most? Which language would have made the process easier?
Please do not send identification numbers, medical records, bank details, confidential legal information, or private documents through this form.
Work with us
Clarvia is currently in its build and validation phase. We welcome contact from:
- ●families willing to share practical experience
- ●professionals working with bereaved families
- ●social-sector organisations
- ●communes and public-interest actors
- ●notaries, lawyers, tax professionals, and administrative experts
- ●translators and accessibility specialists
- ●potential partners and volunteers